Last updated 16 August 2026
Lantern is run by Oscar Giles in the United Kingdom (“we”, “us”). These terms are the agreement between us and you when you use Lantern. Reach us at hello@my-lantern.app; our postal address is available on request.
Lantern is a record-keeping tool for UK counselling trainees, their supervisors and their placements: a ledger of client and supervision hours, automated checks against professional-body requirements, digital sign-off, and exports. It is currently offered as a pilot, which means features may change and occasional rough edges are part of the deal.
You must be 18 or over and using Lantern in connection with counselling training or supervision. Give accurate details when you sign up, keep them current, and use one account per person: sign-off is a personal professional attestation, so accounts must never be shared.
Every account is free for its first three months. After that, trainee accounts cost £3.49 a month during the pilot. We are not charging for supervisor or placement-provider accounts at present. Prices are in pounds sterling; VAT is not currently charged. Pricing may change as Lantern develops, and we will give clear notice before any change affects you. If you choose not to pay, your account becomes read-only: you keep full access to view and export everything you have logged, and months already submitted can still be signed, but new entries need a subscription. Your training record is never held hostage.
A subscription runs month to month and renews automatically until you cancel. To cancel, email us and we will stop the renewal, usually the same day; cancellation takes effect at the end of the period you have already paid for, and you keep full access until then. We do not refund part-months, and we do not charge a fee for leaving. If we ever end your subscription other than for the reasons in “Ending things” below, we will refund the unused part of what you paid.
As a consumer you also have a legal right to cancel within 14 days of your first payment. Tell us within that window and we will refund it in full. Your records stay readable and exportable either way.
Record honestly: sign-off is a professional attestation, and entering sessions that did not take place is a matter between you, your supervisor and your professional body, not something software can police. Never enter client-identifying information anywhere in the app, including in circumstances notes. Keep your password to yourself and tell us if you believe your account has been compromised. Do not attempt to break, overload or probe the service, access records that are not yours, or use Lantern to store anything unlawful.
Compliance checks are computed from professional bodies' published requirements (currently BACP and NCPS), applied carefully but without warranty. Requirements change, courses add their own rules, and your body's word is final. Lantern helps you keep the evidence; meeting your training requirements remains your responsibility and your supervisor's.
Once a supervisor signs a month it cannot be edited or deleted by anyone, including us: corrections happen through visible amendments. A supervisor's typed attestation name stays on the trainee's signed months even if the supervisor later deletes their account, because it is part of the trainee's professional record. A supervisor's signature covers the supervision recorded with them and the month's consistency with what was presented in supervision; the trainee attests the factual accuracy of the entries at submission.
Trainees can ask their placement to confirm client hours through an emailed one-time link. The person responding needs no account; they respond month by month, confirming the months that match their records and querying the rest, and their typed name, role and response are a professional attestation recorded permanently in the trainee's evidence, and once given cannot be edited by anyone. Months they query are never presented as confirmed.
Placement accounts can form an organisation with a shared request queue. The organisation's admins manage its membership and settings; whoever responds to a request, the attestation remains that individual's, recorded in their own name. We do not verify organisations, and an organisation's name appears only inside Lantern, never on evidence documents.
Supervisors can create and send invoices through Lantern. Those invoices are between the supervisor and their supervisee: we provide the tool, deliver the email (unless the recipient has switched invoice emails off, in which case the sender is told and the invoice still appears in the recipient's account) and show the sent invoice to its recipient in the app, we take no payment, and we are not a party to the arrangement. Getting the amounts, payment details and any tax right is the supervisor's responsibility, and any dispute about an invoice is between the two of you.
Your records are yours. You give us permission to store and process them only so far as running the service requires, as described in the privacy notice. The software, design and name are ours; using Lantern does not transfer any of that to you.
We aim to keep Lantern available at all times but cannot promise uninterrupted service: maintenance, supplier outages and faults happen. Because your record can always be exported, keep your own copy of anything you would be stuck without. We take nightly encrypted backups, but they are our safety net rather than a guarantee to you.
The service is provided as-is during the pilot. We work hard to keep your data safe and available, but we do not accept liability for indirect losses such as a missed accreditation deadline. Nothing in these terms limits liability that cannot be limited under the law of England and Wales, which governs these terms, and the courts of England and Wales have jurisdiction over any dispute.
You can delete your account at any time from Account, and the privacy notice explains what survives. We may suspend or end an account that abuses the service, attempts to store client-identifying data, or breaks these terms; where we reasonably can, we will warn you first and always give you a way to export your records. If the pilot winds down we will give at least 60 days' notice so everyone can export their records.
We update the date at the top when these terms change. If a change materially affects you we will tell account holders in the app and by email (regardless of email preferences) before it takes effect, and continuing to use Lantern afterwards means you accept it. If you would rather not, you can delete your account and export your records first.
Questions, problems or complaints: hello@my-lantern.app. We answer everything, and we would always rather hear about a problem than have you work around it. See also the privacy notice.